Reservation Information
Pre-orders secure your item and guarantee fulfillment once stock becomes available or production is completed.
⁕ Orders that contain a pre-order and in-stock item will be shipped together around the latest product release date.

Updates or changes to the product
You’ll receive updates on your pre-order, including shipment notifications and delivery estimates.
⁕ Please acknowledge that delivery timelines are estimated and may be subject to change without notice.

Important Notices
The reservation period may end early or change without notice.
⁕ Payment is collected at the time of purchase to reserve your item.
⁕ Order cancellations are not accepted once a pre-order has been placed.

Return Guidelines
Returns are accepted within 15 days of delivery for most products.
⁕ items must be unopened, unused and returned in the original condition and packaging.
⁕ Please note that the item's packaging is intended to protect the product and cannot be a reason for return.

Exclusive items are final sale and are not eligible for return or exchange as these items are limited and cannot be replaced.
Please contact us within 7 days of delivery if your item arrives damaged.

For more information, please refer to the "Refund Policy & Cancellations" section in Support & Policies.

⁕ As a general rule, we cannot accept cancellations or returns due to customer convenience.
⁕ Product specifications, packaging, and release dates are subject to changes without notice.