Pre-orders are items you are able to reserve before they become officially available.
These items often have an estimated shipping date and will be shipped by then.

Our pre-order system ensures you get priority access to upcoming releases, straight from Japan and beyond.
Reserve the latest products before they become available.

Payment Terms

To guarantee your reservation, full payment is collected at the time the pre-order is placed.

Reservation Deadline

Some pre-orders may only be available for a limited time.
To guarantee your reservation, orders must be placed before the stated deadline.
After the reservation deadline, item availability is not guaranteed, and notifications may not be possible once allocations close.
To stay informed about upcoming releases and availability, we recommend following us or checking our News & Updates page regularly.

Estimated Release Dates

Each pre-order product includes an estimated release or shipping timeframe, provided on the product page.
The release date of the pre-order item is an estimate based on the manufacturers and is subject to change at any given time.
Please note that some products may become available up to two months after their original release date in Japan.
In any case, delays or changes to the products will be updated to the customer immediately.

Shipping

If your order contains a total of $100 or more, regardless of mixed cart orders, shipping is free!
Pre-orders are shipped once they become available and have arrived at our US warehouse.
You will receive a notification that your order has been shipped around the estimated release date.
Pre-order items will be shipped separately if there are in-stock or made-to-order products.

Cancellations and Refunds

All pre-orders are considered final sale and cannot be canceled or refunded.
Exceptions apply only if:
- The manufacturer cancels the item
- There is a significant change to the product’s core design or availability
In such cases, a full refund or store credit will be issued.

Order Updates

We’ll keep you posted on your pre-order’s status if there are any delays or changes immediately.

Order Cancellations

As a general rule, once your order has been placed it cannot be cancelled unless special circumstances apply.
In stock items may be canceled within 24 hours of purchase, provided the order has not yet been processed or shipped.
Made-to-order items are not eligible for cancellation once the order has been placed, as these are immediately reserved and prepared specifically based on your request.

Requesting a Cancellation

To request a cancellation, please contact us promptly at [your support email] or through our Contact Form with your order number.
If your order qualifies, we'll confirm the cancellation and issue a refund to your original payment.

Shipped Orders

Once an order has been shipped, it can no longer be canceled. In these cases your may refer to our Return Policy for next steps.

Refunds and Returns

Due to the nature of made-to-order and pre-order items, we do not offer refunds or returns once an item has been processed or shipped.
We do not accept cancellations or refunds on the difference for currency fluctuations.

We are unable to accept returns based on customer convenience, incorrect selection, or delays outside of our control.
However if your order arrives damaged, incorrect or incomplete, please contact us within 3 days of delivery with clear photos and details.
We will work with your to resolve the issue promptly and fairly.

Items must remain unopened and undamaged by the customer.
New, unused, and sealed merchandise may be returned or exchanged within 10 days of delivery with an original packing invoice at your own expense.
All returns are subject to a 10% restocking fee (+shipping fee if you selected free shipping).

Manufacturer Cancellation

Pre-orders can be cancelled for reasons out of our control, including manufacturer cancellation of the item or factory production issues.
In certain events, a full refund will be issued to the customer.

Please note:
The packaging is designed for the sole purpose of protecting the product.
We do not accept claims regarding damaged packaging.
For replacement parts :
Please contact the manufacturer for replacement parts as we do not offer them.
We can assist you if finding their contact information.

Prize Figures

Due to the nature of prize figures having lower quality standards by the manufacturer.
There may be some minor paint or quality imperfections.
There are no replacement parts for prize figures

Non-refundable items
- Sale / Clearance products
- Mystery Boxes
- Shop Exclusive Bundles
- Food
- Beauty products
- Gift Cards
Items marked as final sale or noted on the product page as not eligible for refund.

Approved Cancellations

Approved Cancellations will be refunded within 5-10 business days, depending on your payment provider.
You'll receive a confirmation once your refund has been processed.
if your refund was not approved, your order will be sent back.

Refund Shipping

The customer is responsible for any return shipping costs.
The customer is responsible for any import taxes, custom charges, or fees.

Store Credit

We’re committed to delivering a premium experience with care and transparency.
Because many of our items are made-to-order or limited in availability, all sales are considered final once processed.
However, we do offer store credit or assistance in select cases.

We do our best to accommodate changes where possible, and we're here to help with any questions along the way.

Our store policies are designed to provide transparency and peace of mind throughout your shopping experience. Here, you’ll find important information on orders, shipping, pre-orders, returns, cancellations, and more. We encourage you to review these details to better understand how we operate and to ensure a smooth, informed experience every time you shop with us.

Authenticity Guaranteed

We take pride in offering only authentic products sourced directly from official manufacturers and trusted distributors. Every item you purchase from us is guaranteed genuine, ensuring you receive the highest quality collectible.

Japanese Product Information

The majority of our products are shipped directly from Japan. Packaging, manuals, and media titles may be in Japanese.
While this authenticity is highly valued by collectors, we want to ensure our customers are fully informed before purchasing.

Choking Hazard Warning

Due to potential choking hazards, sharp details, or small parts, many of our products are not appropriate for children under 16 years of age.

Adult Content Advisory

Some products in our inventory contain mature themes such as violence, sexual content, or other sensitive material. These items are intended for mature audiences. Please review product descriptions carefully before purchase.
Please be advised that certain series and titles contain mature content, including suggestive or explicit themes, intended exclusively for adult audiences aged 18 and over.
We encourage our customers to make informed decisions and enjoy these products responsibly.

Digital Media and Software Licenses

Digital products and software sold are subject to licensing agreements and regional restrictions. Refunds are not available for digital purchases once delivered or accessed.

Environmental & Packaging Notices

We are committed to sustainability and strive to use eco-friendly packaging materials whenever possible. We encourage customers to recycle packaging responsibly and support environmentally conscious practices.