Frequently Asked Questions

Have questions about our products, services or functionalities?
Youā€™ll find answers to the most frequently asked and important topics here.

Should your concerns remain unresolved, please feel free to contact us through our support formā€”our team is dedicated to assisting you promptly and thoroughly.

Support & Policies

Everything you need to know about our shipping, returns, pre-orders, and general terms of service.

Contact Form

Have a question or need support? Contact us using the form below and our team will assist you as soon as possible.
Answer

To secure your item, payment is collected in full at the time of purchase.
If you choose an installment option at checkout, only the initial portion will be charged upfront, with the remaining balance automatically scheduled over time.

Answer

ā€¢ Cancellation requests are accepted for in stock items, only if requested before they are shipped from our warehouse.
ā€¢ Cancellations are not accepted for pre-order items, which are reserved in advance, or for certain exclusive products, which are sourced specially for you.
ā€¢ Cancellations are not accepted for exclusive products due exclusivity and limited availability of the product.

As a general rule, we cannot accept cancellations due to customer convenience.
Please review your cart carefully before finalizing your purchase.

Answer

Please review the return guidelines listed in the Product Information section for each item before making a purchase.

For standard products, returns may be accepted within 15 days of delivery under the following conditions:
ā€¢ Items must be unopened and in their original condition as received.
ā€¢ Items must include all original packaging and contents.
ā€¢ The figureā€™s packaging is designed to protect the product and is considered part of the item.

Exclusive or specially tagged items cannot be returned, as these products are specifically sourced and imported based on your order.

Please note:
ā€¢ We are unable to replace items for damages or similar events once they have occurred after delivery.
ā€¢ Returns cannot be requested due to customer convenience or change of mind.|

All return requests will be reviewed individually and may be approved depending on the situation.
Answer

Each order is handled with care and attention to detail, and we are committed to dispatching all orders within our promised processing timeframes.
Any unexpected delays will be communicated to you promptly.

Standard Products
3-5 business days (excluding national holidays).

Pre-Order Products
Pre-orders will become available to ship by their estimated release date.

*If your order contains both in-stock and pre-order items, the entire order will be shipped once the latest item becomes available.

Answer

Free shipping applies to all U.S. orders over $100.
Shipping cost is calculated at checkout based on your location and the weight of your order.

For international orders, shipping fees vary by country and service level. Please note that free shipping promotions do not apply to international orders, and any customs duties, taxes, or import fees are the responsibility of the recipient.

We carefully handle every order to ensure it arrives safely and promptly, providing a smooth and reliable shipping experience.

Answer

Yes, we ship to select international destinations. Delivery times and shipping fees vary depending on the country and the shipping option chosen at checkout.
For international orders, customers are responsible for all customs duties, import taxes, or other fees required by their country. We are not responsible for delays caused by customs inspections or local carriers.

We carefully handle every order to ensure it arrives safely and on time, providing a smooth and reliable international shopping experience.

Available International Shipping Locations:
Americas:
Argentina, Brazil, Canada, Chile, El Salvador, Mexico, Peru
Europe:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia & Oceania:
Australia, Israel, Malaysia, New Zealand, Singapore, South Korea
Answer

Yes, all of our products are 100% authentic and officially licensed!
We source directly from trusted distributors and official retailers in Japan to ensure the highest quality and legitimacy of every item we offer.
Every item we offer is guaranteed authentic. We do not stock counterfeit, bootleg, or replica goods under any circumstances.
Our commitment to authenticity is central to our brand, so you can shop with full confidence.

Answer

The main language may be specified in the description of the product.
In some cases, it may not be possible to confirm whether a media products (Blu-ray, DVD, CD, book, etc.) includes alternative language options or translations.

Certain media titles may only have Japanese as language for the audio and subtitles.
Please be aware, there may be no way to confirm if there are English or other languages available.

Answer

Restocks are not guaranteed once an item sells out or the reservation window closes.
This is particularly the case when it comes to exclusive items, since they are sourced directly from Japan and offered with limited availability.
However, in some cases, limited quantities may become available again.

Please note that restock notifications may not always be issued, so we recommend securing items during their availability whenever possible.
For first access to restocks, exclusive drops, and early announcements, stay ahead by subscribing to our newsletter or following us on social media.