Frequently Asked Questions

Have questions about our products, services or functionalities?
You’ll find answers to the most frequently asked and important topics here.

Should your concerns remain unresolved, please feel free to contact us through our support form—our team is dedicated to assisting you promptly and thoroughly.

Support & Policies

Everything you need to know about our shipping, returns, pre-orders, and general terms of service.

Contact Form

Have a question or need support? Contact us using the form below and our team will assist you with care and attention.

About Orders

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To secure your item, payment is collected in full at the time of purchase.
If you choose an installment option at checkout, only the initial portion will be charged upfront, with the remaining balance automatically scheduled over time.

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Cancellation requests are accepted for in stock items, only if requested before they are shipped from our warehouse.
Cancellations are not accepted for pre-order items, which are reserved in advance, or for made-to-order products, which are sourced specially for you.

As a general rule, we cannot accept cancellations due to customer convenience.
Please review your cart carefully before finalizing your purchase.

About Shipping and Delivery

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Each order is handled with care and attention to detail, and we are committed to dispatching all orders within our promised processing timeframes.
Any unexpected delays will be communicated to you promptly.

Standard Products
3-5 business days

Made-to-order Products
3-6 weeks
After the stock of the product has been confirmed.

Pre-Order Products
Pre-orders will become available to ship by their estimated release date.

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Shipping cost is calculated at checkout based on your location and the weight of your order.
Free shipping applies to all orders over $100, including pre-orders and made-to-order items.

Mixed Orders:
When an order contains both made-to-order and in-stock items, the order will follow the made-to-order shipping times.
Pre-order items will ship separately from standard and made-to-order products.

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At this time, we are unable to offer order consolidation due to fulfillment and storage limitations. We appreciate your understanding and are always working to improve our services for greater flexibility in the future.

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We do not offer international shipping at this time.
We appreciate your interest and hope to expand our delivery options in the future.

About Product Information

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Yes, all of our products are 100% authentic and officially licensed!
We source directly from trusted distributors and official retailers in Japan to ensure the highest quality and legitimacy of every item we offer.
Every item we offer is guaranteed authentic. We do not stock counterfeit, bootleg, or replica goods under any circumstances.
Our commitment to authenticity is central to our brand, so you can shop with full confidence.

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The main language may be specified in the description of the product.
In some cases, it may not be possible to confirm whether a media products (Blu-ray, DVD, CD, book, etc.) includes alternative language options or translations.

Certain media titles may only have Japanese as language for the audio and subtitles.
Please be aware, there may be no way to confirm if there are English or other languages available.

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Restocks are not guaranteed once an item sells out or the reservation window closes.
This is particularly the case when it comes to made-to-order items, since they are sourced directly from Japan and offered with limited availability.
However, in some cases, limited quantities may become available again.

Please note that restock notifications may not always be issued, so we recommend securing items during their availability whenever possible.
For first access to restocks, exclusive drops, and early announcements, stay ahead by subscribing to our newsletter or following us on social media.