Contact Form

Have a question? Feel free to reach out using the form below. We're here to help and will get back to you as soon as possible.
For quicker answers, you may also want to browse our guides and store policies, where most common questions are already covered.

Support & Policies

Everything you need to know about our shipping, returns, pre-orders, and general terms of service.

Frequently Asked Questions

Answers to the most common questions about orders, shipping, pre-orders, and more.

Customer Support Policy

We respond to emails during business hours, excluding weekends and national holidays. While we aim to get back to you as promptly as possible, please allow up to 48 hours for a reply. Response times may vary depending on inquiry volume, and in rare cases, a response may not be possible.

To ensure you receive our replies, please check your spam folder if you don’t see a message from us within that timeframe.

Please Note:
Our hours of support are subject to change without notice.

Customer Support Hours

  • Monday 11:00 AM - 6:00 PM
  • Tuesday 11:00 AM - 6:00 PM
  • Wednesday 11:00 AM - 6:00 PM
  • Thursday 11:00 AM - 6:00 PM
  • Friday 11:00 AM - 6:00 PM
  • Saturday Offline
  • Sunday Offline
Answer

Your personal information will be used solely for the purpose of responding to your inquiry. It will not be shared or used for any other purpose without your consent.
We are committed to protecting your privacy and handling your information securely and responsibly, in accordance with our privacy policy.

Answer

We appreciate your patience, our team responds to all inquiries in the order they’re received, typically within 48 hours.
If you haven’t heard from us yet, please double-check your spam or junk folder, as replies may sometimes be routed there.
You’re also welcome to reach out through any of our socials if that’s more convenient.

Answer

Standard Products
3–5 business days (excluding national holidays)
Pre-Order Products
Pre-orders will become available to ship by their estimated release date.

• If your order includes a pre-order item and the HOLD option was selected at checkout, the entire order will be shipped once the pre-order becomes available.

Shipping methods available to you at checkout may vary depending on size, weight, and region restrictions.
Lunex Co.

Contact Form

If our information panels did not resolve your issue, please enter the details of your inquiry in the form below.
Someone from our support team will respond to your inquiry as soon as possible.
For order related inquiries, kindly include your order number so we can assist you efficiently.

By submitting this form, you agree to our Privacy Policy and Terms of Service. We'll never share your information with third parties.

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Lunex Co.