Shipping Rates
Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.

International Orders
International delivery times vary by destination and local carrier services.
Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country unless otherwise stated at checkout.
Customs processing may cause delays that are beyond our control and are not included in estimated delivery

Please ensure all shipping information is entered correctly at checkout. We are unable to guarantee modifications once an order has been processed.

Reservation Information
Pre-orders secure your item and guarantee fulfillment once stock becomes available or production is completed.
⁕ Orders that contain a pre-order and in-stock item will be shipped together around the latest product release date.

Updates or changes to the product
You’ll receive updates on your pre-order, including shipment notifications and delivery estimates.
⁕ Please acknowledge that delivery timelines are estimated and may be subject to change without notice.

Important Notices
The reservation period may end early or change without notice.
⁕ Payment is collected at the time of purchase to reserve your item.
⁕ Order cancellations are not accepted once a pre-order has been placed.

Return Guidelines
Returns are accepted within 15 days of delivery for most products.
⁕ items must be unopened, unused and returned in the original condition and packaging.
⁕ Please note that the item's packaging is intended to protect the product and cannot be a reason for return.

Return Guidelines for Exclusive Products
✱ Exclusive items are final sale and are not eligible for return or exchange as these items are limited and cannot be replaced.
Please contact us within 7 days of delivery if your item arrives damaged or defective.

For more information, please refer to the "Refund Policy & Cancellations" section in Support & Policies.

⁕ As a general rule, we cannot accept cancellations or returns due to customer convenience.
⁕ Product specifications, packaging, and release dates are subject to changes without notice.